Legal
Shipping & returns
The shop is not open yet. This page sets out the policy we will launch with. Exact rates and delivery windows are added here before the first order can be placed, and the version live on the day you order is the one that applies.
Shipping
- Processing. Orders are packed within 1–2 business days. Orders placed on a weekend or a public holiday start the next business day.
- Tracking. Every order ships tracked. The number is emailed as soon as it is on its way.
- Rates and regions. Calculated at checkout from your address. Regions we ship to are listed at checkout — if your country is not selectable, we cannot ship there yet.
- Duties and import taxes. On international orders these may be charged on delivery by your customs authority and are the recipient’s responsibility unless checkout says otherwise.
- Wrong address. Tell us within a few hours of ordering and we will fix it before it ships. After dispatch we cannot redirect a parcel.
Returns
30 days, unopened. If something is not right, tell us within 30 days of delivery and return it unopened and in resalable condition for a full refund of the item price.
What we cannot take back
For health and safety reasons, these are non-returnable once the seal is broken:
- Supplements, shilajit, teas and coffees
- Essential oils and cosmetics
- Anything made or personalised to order
This does not affect your rights if an item arrives faulty, damaged or not as described — see below.
Damaged, faulty or wrong item
Email info@satori-kensho.com within 14 days of delivery with your order number and a photograph. We will replace it or refund it in full, including the return postage, and we will not ask you to send a broken mug back across an ocean to prove it.
How to start a return
- Email info@satori-kensho.com with your order number and what you would like to do.
- We reply within two business days with a return address and instructions.
- Send it back. For a change of mind, return postage is yours; for a fault or our error, it is ours.
- Refunds are issued to the original payment method within 5–10 business days of the return arriving.
Cancellations
Before dispatch, email us and we will cancel and refund in full. After dispatch, treat it as a return.
Lost parcels
If tracking has not moved for 10 business days, tell us. We will chase it down and, either way, make it right — you will not be left to sort out a missing parcel on your own.